Add-on: Spiderdoor access control

The Spiderdoor Add-on in Storeganise enables seamless integration with Spiderdoor's access control system for efficient and automated facility management.

Please note: This documentation is for demonstration purposes. Currently, all Add-ons must be installed by a Storeganise team member. Contact us to install an Add-on. If your Add-on is already installed and enabled, you can skip to the "How the Add-on works" section.

Setting up the Spiderdoor Add-on

Enable the Add-On
  1. Navigate to Sites > [Your Site] > Add-ons> Spiderdoor.
  2. Contact support to have the Add-on installed if it’s not visible.
Configure the Add-On
  • During setup, provide the following:
  • API Key: Obtain this from your Spiderdoor account and enter it into the configuration.
  • Location Code: Provide the location code for your site. This code will be used to synchronize Storeganise with Spiderdoor.
Activate the Add-On
  1. Once the setup is complete, enable the Add-on in Storeganise.
  2. Inform Spiderdoor to activate the location by providing the ID created during setup (typically the same as the Site ID).
Note: Existing units prior to enabling the add-on will automatically be created in Spiderdoor, however, you will need to update the access code manually. You can do it through bulk update data.

How the add-on works

Access codes and synchronization
  • Access Codes: Spiderdoor automatically generates access codes during customer move-ins and assigns them to the relevant units.
  • Unit Creation: Units in Spiderdoor are automatically created during the move-in process if they don’t already exist.
Move-ins
When a customer rents a unit:
  • The unit is created in Spiderdoor (if not already present).
  • An access code is generated and assigned to the customer.
  • The unit’s status is updated to "occupied" in both systems.
Move-outs
When a customer vacates a unit:
  • The unit’s status is updated to "empty."
  • The access code is removed, revoking customer access.
Overlocking units
If a payment is overdue:
  • The unit is flagged as "locked" in Storeganise.
  • Spiderdoor updates the unit’s status to "locked," preventing access.
  • Once payment is cleared, the unit is unlocked, and the same access code is reactivated.
Note: If a customer has multiple units and one is locked, access to the other units remains unaffected.

Spiderdoor-specific configurations

Keypad zones and time zones
  • Keypad Zones: Define areas where an access code will open (e.g., "Floor 1," "Main Entrance").
    • Zones are created automatically during the setup process or dynamically during updates.
  • Time Zones: Specify the hours during which access is allowed (e.g., "8 AM to 5 PM on workdays").
    • Default setups typically use numerical identifiers (e.g., 0, 1, 2).

Troubleshooting

Sync delays
Access changes may take a few seconds to reflect. Refresh the Spiderdoor dashboard to confirm updates.
Access errors
Ensure that:
  • Unit names in Storeganise match those in Spiderdoor.
  • Required fields (e.g., API key, location code) are correctly configured.
Manual synchronization
If discrepancies occur:
  1. Go to the Unit Rental page in Storeganise.
  2. Navigate to Rental Custom Fields > Check Spiderdoor Resync and trigger a manual sync.
Add-on: Spiderdoor access control