SEPA Direct Debit and BACS Direct Debit payments are not processed instantly. Mollie updates payment status once per business day, so the invoice will be marked as "Pending" until the next update cycle confirms the result — typically within 2–3 business days for SEPA, and up to 5 business days for BACS. If your customer's bank supports SEPA Instant, settlement can be much faster — sometimes seconds or minutes — rather than waiting for the next daily batch. The invoice status will automatically update to "Paid" or "Failed" once Mollie confirms the result.

Yes. When using SEPA or BACS Direct Debit, customers can complete their booking or move-in while the invoice shows as "Pending". The unit will be reserved, and the invoice will automatically update to "Paid" or "Failed" once the payment clears.

Any future charges — including outstanding pending invoices — will use the updated payment method. Mollie always uses the most recent valid mandate when processing payments.

No. For security and privacy, customers only see partial details. Credit cards show the card type and last 4 digits (e.g., "Mastercard ending in 1234"). SEPA Direct Debit shows the IBAN with only the last 4 digits visible (e.g., "IBAN ****3567"). BACS Direct Debit displays "UK Bank Account" as account details are not exposed by Mollie. This complies with European data protection requirements.

This indicates the payment was processed using Mollie, and the method used was a credit card. You'll also see "Mollie (Direct debit)" for SEPA payments and "Mollie (BACS Direct Debit)" for UK bank account payments.

Every invoice charged through Mollie automatically stores the Mollie Payment ID in the invoice custom fields. This helps you match Storeganise invoices with transactions in your Mollie Dashboard, resolve payment disputes, and generate accurate financial reports. This tracking happens automatically — you don't need to configure anything.

Yes. Issue a credit note as normal and the Mollie Add-on will process the refund automatically — no separate login to your Mollie Dashboard required. The refund is applied against the customer's most recent payments first, working backwards until the full credit note amount is covered, across credit card, iDEAL, SEPA Direct Debit, and BACS Direct Debit. After issuing a credit note, it may briefly show as "Pending" while Mollie confirms the refund. Credit card refunds process in real time; SEPA refunds typically settle within 1–3 business days; BACS refunds typically settle within 3–5 business days.

Yes. If a customer disputes a card or SEPA Direct Debit payment, Storeganise automatically marks the invoice as Failed and creates a task with a direct link to the dispute in your Mollie Dashboard. If a chargeback is later reversed in your favour, a second task is created to flag this — the invoice itself stays Failed, so you'll need to reconcile it manually. See the next question for how this works specifically for BACS Direct Debit disputes.

Mollie Add-ons work at the site level. Customers must add payment methods separately for each site. Payment methods added for Site A won't appear when the customer books at Site B. This ensures proper financial separation between different storage facilities.

This advanced setting is only for operators with custom booking portal integrations. It allows charging the full invoice amount during iDEAL setup instead of the standard €0.01 verification. This feature requires special configuration and should only be enabled after consulting with Storeganise support. Most operators should leave this disabled and use the standard SEPA Direct Debit flow.

This works the same way as card and SEPA disputes (see the question above), with one important difference: BACS Direct Debit chargebacks are governed by the BACS Direct Debit Guarantee. Unlike credit card disputes, BACS chargeback decisions are conclusive — they cannot be contested by the operator. If a customer successfully disputes a payment, the funds are returned to them automatically. If an agreement is reached with the customer to repay, they must initiate a new payment. You'll receive an email notification from Mollie when a chargeback occurs.

Yes, if you've enabled them in your Mollie Dashboard (Organisation settings > Products > Payments). They appear automatically within the card checkout on supported devices — there's nothing further to configure in Storeganise. Note that Google Pay doesn't appear as a separate line item; it's handled as part of the standard card flow.

Yes. Payment forms are displayed in the language set on the customer's account profile. If their language isn't available, the form falls back to English. This applies to all field labels, button text, help text, error messages, and SEPA legal text.